Frequently Asked Questions
Everything you need to know about bringing your dream home to life.
What are your shipping and delivery options?
We offer several shipping methods including standard ground, white glove delivery for large furniture items, and threshold delivery. Shipping costs are calculated at checkout based on the item size and your location.
What is your return policy?
Most items can be returned within 60 days of delivery. Please note that a restocking fee may apply, and items must be in their original packaging. Custom furniture and final sale items are non-returnable.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking link. You can also log into your account on our website to view the real-time status of your delivery.
Do you offer fabric swatches?
Yes, we offer swatches for most of our upholstered furniture collections. We recommend ordering swatches to see the color and texture in your home's lighting before making a final purchase.
Can I cancel or modify my order?
We process orders quickly to ensure fast delivery. You can cancel an order within 24 hours of placement. After this window, we are unable to make changes, but you may initiate a return once the item arrives.
What payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Affirm, allowing you to pay for your purchase over time in monthly installments.